Refund policy


Shipping & Returns

Shipping

  • Processing & transit
    All orders are fulfilled by our trusted partners. Please allow 7–21 business days from order confirmation for delivery. Some items may arrive separately; you’ll receive tracking links as each shipment goes out.

  • Shipping costs
    Calculated at checkout based on weight and destination. Free shipping promotions may apply—watch our homepage banner for details.

  • Lost or damaged packages
    If your package hasn’t arrived after 30 days or arrives damaged, email us at support@louxstyle.com with your order number so we can investigate and make it right.

Returns

1. Return window

We offer a 30-day return policy. You have 14 days after receiving your item to request a return.

2. Eligibility

  • Items must be unworn or unused, with tags still attached, in their original packaging.

  • You’ll need your receipt or proof of purchase.

3. How to start a return

  1. Email support@louxstyle.com with your order number and reason for return.

  2. Unless otherwise instructed, customers are responsible for return shipping costs. Please ship your item to:

    Ludmila Hanser
[Your Returns Hub Address]

  3. Exceptions:

    • If you received a defective, damaged, or incorrect item, let us know in your request and we’ll email you a prepaid shipping label along with return instructions.

  4. Do not send items back without prior authorization—unapproved returns cannot be accepted.

4. Inspection & refund

  • Once we receive and inspect your return, we’ll notify you of approval.

  • Approved refunds are issued to your original payment method within 10 business days.

  • If more than 15 business days have passed since approval, please contact support@louxstyle.com.

Damages & Issues

Please inspect your order upon receipt. If an item is defective, damaged, or you’ve received the wrong item, contact us immediately at support@louxstyle.com. We’ll evaluate and resolve it—typically by issuing a prepaid label and sending a replacement.

Exceptions / Non-Returnable Items

The following items cannot be returned:

  • Final-sale clothing & accessories
    Any items marked “Final Sale” at checkout—including sale-priced garments, bags, jewelry, and other accessories.

  • Custom & personalized pieces
    Made-to-order or monogrammed products (bespoke embroidery, custom prints, fit alterations).

  • Underwear & intimates
    All bras, underwear, swimwear, and other intimate apparel.

  • Gift cards
    Digital or physical gift cards.

  • Digital products & services
    Downloadable style guides, e-books, virtual styling sessions, or any other digital/consultation offerings.

If you’re ever unsure whether your item qualifies for return, please contact us at support@louxstyle.com before sending anything back.

Exchanges

The fastest way to get what you want is to return your original order for a refund, then place a new order for the replacement item.

European Union 14-Day Cooling-Off Period

If your order ships to the EU, you may cancel or return your purchase within 14 days of receipt, for any reason, no justification needed. Follow the same process above; items must meet the same eligibility criteria.

Questions?

Email support@louxstyle.com for any shipping or return questions. We’re here to help!