Privacy policy

Privacy Policy

Last updated: June 8, 2025

This Privacy Policy describes how Ludmila Hanser (the “Site,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit or make a purchase from louxstyle.com (the “Site”), use our services, or otherwise communicate with us regarding the Site (collectively, the “Services”). “You” and “your” refer to you, the user of the Services, whether a customer, website visitor, or other individual whose information we collect pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. We will post the revised policy on the Site, update the “Last updated” date, and take any other steps required by law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from various sources as described below. We use this information to:

  • Provide & improve our Services (order processing, account management, shipping, returns)

  • Communicate with you (order confirmations, customer support, marketing, legal notices)

  • Comply with legal obligations (tax, fraud prevention, regulatory requirements)

  • Protect our rights, property, and users

What Personal Information We Collect

1. Information You Provide Directly

  • Contact details: name, billing & shipping address, email, phone number

  • Order information: items ordered, transaction details, payment confirmation

  • Account credentials: username, password

  • Customer support: any information you include in support requests

2. Usage Information

We automatically collect certain data about your interactions with the Site (“Usage Data”) using cookies, pixels, and similar technologies, including:

  • IP address, device type, browser type

  • Pages viewed, links clicked, time spent on pages

  • Referring/exit pages, operating system, network information

3. Information from Third Parties

We may receive information about you from trusted third parties, including:

  • Shopify (our e-commerce platform)

  • Payment processors (Stripe, PayPal, Klarna)

  • Analytics providers (Google Analytics)

  • Marketing platforms (email service providers)

How We Use Your Personal Information

  1. Order Fulfillment & Services
    Process payments, manage your orders, arrange shipping, and handle returns or exchanges (Contract performance).

  2. Marketing & Advertising
    Send promotional emails or show you tailored ads.
    (EEA residents: Legitimate interest under Art. 6(1)(f) GDPR.)

  3. Security & Fraud Prevention
    Detect and prevent unauthorized or illegal activity.
    (EEA residents: Legitimate interest under Art. 6(1)(f) GDPR.)

  4. Customer Support & Improvement
    Provide support, troubleshoot issues, and improve our Site and Services.
    (EEA residents: Legitimate interest under Art. 6(1)(f) GDPR.)

Cookies

We use Cookies to power our Site, remember your preferences, run analytics, and support marketing efforts. For details on Shopify’s cookies, visit https://www.shopify.com/legal/cookies. You can disable cookies via your browser settings, but this may affect Site functionality.

How We Disclose Personal Information

We may share your data with:

  • Service providers (payment processors, fulfillment partners, analytics vendors)

  • Business partners (marketing, advertising platforms)

  • Affiliates within our corporate group

  • Legal authorities when required by law or to protect our rights

  • Successors in case of a merger, acquisition, or sale of assets

We do not sell or share sensitive personal information without your consent.

Third-Party Websites & Links

Our Site may contain links to third-party sites. We are not responsible for their privacy practices. Please review their privacy policies before sharing any personal information.

Children’s Data

Our Services are not intended for children under 16. We do not knowingly collect their data. If you believe we have inadvertently collected such data, please contact us to request deletion.

Security & Data Retention

We implement reasonable security measures, but no system is completely secure. We retain your personal data only as long as necessary to fulfill the purposes outlined here, to comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights

Depending on where you live, you may have the right to:

  • Access / Know: Request a copy of your personal data

  • Delete: Ask us to erase your personal data

  • Correct: Update inaccurate information

  • Portability: Receive your data in a machine-readable format

  • Opt-out: Object to “sale,” “sharing,” or targeted advertising

  • Restrict processing or withdraw consent where we rely on it

To exercise these rights, contact us (see below). We will verify your identity and respond as required by applicable law.

Complaints

If you have a privacy-related complaint, please contact us. If you’re in the EEA and not satisfied with our response, you may lodge a complaint with your local data protection authority.

International Transfers

We may transfer your data outside your jurisdiction (including outside the EU). When we do so, we use recognized safeguards such as Standard Contractual Clauses to protect your privacy.

Contact Information

If you have any questions or wish to exercise your rights, please contact:

Ludmila Hanser
[STREET & NUMBER]
[POSTAL CODE] [CITY]
Germany
Email: support@louxstyle.com
Phone: [PHONE_NUMBER]

For the purposes of data protection laws, we are the data controller of your personal information.